Course Details

HO360vcx Homeownership Counseling Certification for Program Managers and Executive Directors

This course provides managers and executive directors with the tools to lead a high-performing housing counseling program. Learn to recruit and retain staff, implement efficient client workflows, and monitor caseloads and file quality. Gain a clear understanding of national performance standards and how to align your operations accordingly. Explore strategies to increase production, build counseling capacity, and ensure compliance. Whether you're new to program management or seeking to enhance your leadership approach, this course offers a practical framework for operational excellence and impactful service delivery. 

Course Type: Faculty-led Accelerated Model

Course Length: 9 days online. Meets 2 hours a day for 8 days. Day 9 has self-guided learning.

 

Not all courses listed are currently offered. To explore available offerings or learn more about bringing a course to your organization, email [email protected]. To see what courses are currently being offered via our learning platform, visit learn.neighborworks.org.